How do you define an action in a flow in Pega?

Defining an action in a flow in Pega primarily involves configuring steps within the flow to establish how the process behaves. Each step in the flow corresponds to specific actions that define the sequence of operations, decisions, and transactions that take place as the flow executes. This structured approach allows developers to visualize and manage the workflow effectively, ensuring that the necessary tasks and decisions are made in a logical sequence toward achieving the desired outcomes.

The use of steps to define actions aligns with Pega's model-driven architecture, where visual representation and configuration are emphasized over coding. This not only enhances maintainability but also simplifies the development process, allowing business analysts and developers to collaborate closely without needing extensive programming skills.

While triggering conditions, writing scripts, and aligning actions with user roles can be part of broader process design considerations, they do not encapsulate the foundational way actions are realized within a flow. The flow's steps are the primary means of defining its operational logic and are fundamental to how business processes are structured in Pega.