In Pega terminology, what is a case?

A case in Pega terminology refers to a unit of work that is tracked through a business process. It represents a specific instance of a business process, encapsulating all necessary data, interactions, and workflows required to complete a particular objective. Cases help in managing the lifecycle of work items, allowing for tracking, reporting, and collaboration among users as they progress through various stages from initiation to resolution.

By defining a case as a unit of work, Pega enables organizations to model complex business processes more efficiently, providing a clear structure for handling tasks, decisions, and events associated with the case. This concept is central to Pega's application framework, which is designed for process automation and case management, making it essential for practitioners to understand how cases operate within the Pega ecosystem.

Other options do not accurately capture the essence of what constitutes a case. For instance, a collection of data entries may refer to data objects but lacks the contextual workflow aspect of a case. A type of class for storing rules does not define a case, as cases are not solely focused on rules but on the entire workflow and data associated with completing a process. Lastly, while a rule governing user access relates to security and permissions, it does not pertain to the concept of a