In Pega, what does a case represent?

In Pega, a case represents an individual unit of work or a process that encompasses all the tasks, data, and interactions necessary to achieve a specific goal. This notion of a case is fundamental in Pega's case management model, where it signifies a work item that can be tracked, processed, and managed throughout its lifecycle.

A case is typically associated with various stages, activities, and sub-processes that define how work is accomplished. Each case can have different paths it can take based on user input, business logic, or rules, which makes it dynamic and adaptable to different scenarios within the overall business process.

This is in contrast to the other choices which do not convey the primary purpose of a case within the Pega platform. For instance, although a set of rules and configurations is essential in configuring the application, it does not define the concept of a case. Similarly, while user-defined tasks may be part of a case, they do not represent the case itself, as cases can involve many components beyond just tasks. Lastly, a snapshot of system resources does not encapsulate the workflow nature of a case, since it focuses more on the state of resources rather than the progression of work through a defined process. Therefore, understanding that a