What is the distinction between a 'Flow Action' and a 'Case Action' in Pega?

The distinction highlighted in the correct answer accurately captures the roles of Flow Actions and Case Actions within Pega's case management framework. Flow Actions represent the overall steps or tasks that can be executed in the lifecycle of a case, indicating a significant aspect of the case management process. They are designed to manage how cases progress through different stages and provide the overarching flow direction for user interactions.

In contrast, Case Actions are more granular and relate specifically to the individual tasks or user interactions that occur within a particular flow. These actions allow users to perform specific functions, such as updating details, submitting information, or making decisions that affect the case's progress.

Understanding this differentiation is crucial for effectively designing and managing case flows in Pega, as it helps clarify which actions impact the whole case versus those that pertain to specific user interactions within the case's workflow. This knowledge aids in structuring workflows that are intuitive, efficient, and aligned with user needs, enhancing overall case management effectiveness.