What is the role of 'Agents' in Pega?

The role of 'Agents' in Pega is to perform tasks asynchronously and automate actions. Agents are essentially background processes that can handle routine tasks without requiring user intervention. This capability allows for increased efficiency in applications, as agents can carry out processes such as sending notifications, performing scheduled updates, or executing long-running operations in the background.

By automating these tasks, agents aid in maintaining system performance and ensuring timely execution of necessary actions without burdening the end-users. They are designed to operate independently of user sessions, which means they can execute actions at specified intervals, thereby facilitating a more automated workflow and enhancing the overall operational efficiency of the Pega platform.

In contrast, managing user sessions is more closely related to session management, aggregating data pertains to reporting functionalities, and assisting users with navigation involves user interface design and user experience, all of which are distinct from the core functionality provided by agents.