What option is used to delay the start of service-level agreements for assignments received after hours?

The option to delay the start of service-level agreements (SLAs) for assignments received after hours is determined through the use of a property that can be dynamically defined. This approach allows the system to assess the specific conditions and context of the assignment at the moment it is received, including factors such as the time of day or operational hours. By utilizing a dynamically defined property, the SLA can effectively incorporate business rules that dictate the pause or commencement of the SLA based on external factors like time, ensuring accurate tracking and compliance with your organization's service level expectations.

Using a fixed time interval setting would not provide the necessary flexibility to adjust the SLA's start based on the specific circumstances of each assignment, limiting its effectiveness in real-world scenarios. The scheduled pause feature is also not as versatile, as it typically involves a pre-defined timeframe rather than evaluating new assignments individually. Furthermore, relying on manual adjustment by users introduces variability and potential for error, detracting from an automated and efficient SLA management process.