What role does the 'History' tab play in monitoring cases in Pega?

The 'History' tab plays a significant role in monitoring cases in Pega by offering a comprehensive view of the modifications and actions taken throughout the lifecycle of a case. It captures critical events such as updates, status changes, and user interactions, allowing users to trace the journey of a particular case.

This historical insight is essential for auditing purposes, as it enables users to understand how and when specific changes were made, who made them, and the reasons behind those changes. Such visibility is crucial for maintaining transparency, accountability, and effective case management within the Pega system.

Other options highlight various functionalities that the 'History' tab does not provide, such as real-time reporting, editing capabilities, or focusing solely on system errors, making them less relevant in terms of what the 'History' tab specifically contributes.