Which component is essential for initiating processes in Pega?

In Pega, initiating processes is fundamentally linked to how flows are triggered. The flow trigger acts as the catalyst that starts a case and sets in motion the execution of the defined processes within a case type. This component can be configured to listen for specific events, such as when a user submits a form or when an external system sends a request, allowing the system to respond appropriately by starting the associated case.

Having flow triggers set up correctly ensures that the right processes are initiated under the right circumstances, allowing cases to progress through their defined lifecycles efficiently.

While other components, such as the case type, define the structure and behavior of the case itself, and the data model manages the information the case will use, they do not directly initiate the case processing. Similarly, service levels focus on establishing goals and deadlines for case resolution rather than starting the process itself. Thus, the flow trigger is crucial for launching processes effectively in the Pega environment.