Which property is used to record case urgency?

The property that is used to record case urgency in Pega is .pxUrgencyWork. This property is crucial because it directly influences case prioritization and management. In Pega, case urgency determines how quickly a case needs to be resolved based on its importance or the needs of the business.

When a case is created, the .pxUrgencyWork property holds a value that reflects its urgency level, which can be adjusted as the case moves through its lifecycle. This property drives the urgency calculations, affecting how assignments are handled and ensuring that high-priority cases are processed in a timely manner.

Understanding the role of .pxUrgencyWork is fundamental for effectively managing case assignments and ensuring that resources are allocated appropriately based on urgency, thereby enhancing the efficiency of the Pega application.