Which property reflects urgency calculated based on service-level agreements?

The property that reflects urgency calculated based on service-level agreements is the one that serves as the primary mechanism for determining how urgent a task is in relation to SLAs. The property .pxUrgencyAssignSLA specifically incorporates the values and timing defined within service-level agreements, thereby adjusting the urgency of assignment based on those criteria.

This property dynamically updates the urgency of an assignment to ensure that work is prioritized appropriately based on the deadlines and service requirements established by SLAs. By using this property, Pega ensures that tasks assigned to users align with business needs prioritizing urgency according to predefined service conditions.

In contrast, other properties like .pyUrgencyAssignAdjust and .pxUrgencyAssign may deal with adjustments or different aspects of urgency but do not directly tie into SLA calculations. The property .pxUrgencyWork reflects the urgency associated with the overall work object but is not specifically focused on SLAs. Hence, .pxUrgencyAssignSLA is the most relevant property for understanding the urgency derived from service-level agreements.